We are looking to add a Senior Technical Operations Manager to our Customer Care department, to lead a group of Developers and Tier3 Teams. The group is instrumental in troubleshooting complex product issues and also design, develop and configure to meet client requirements. This hands-on, Customer facing position requires broad engineering competence and in-depth technical knowledge of application software development and demonstrated experience successfully resolving complex customer issues in a dynamic environment. Successful candidates must be motivated to work in a data-driven environment, have a desire to drive process improvement, and capable of driving complex issues into a full resolution.
" BS/BA degree in Computer Engineering or related discipline.
" Recent management experience (at least 2 years).
" 5 years experience in providing technical support to global customers using the SAAS platform and Cloud infrastructure, assisting with integration and product-related queries automation controls as a Tier 3/4 Support engineer.
" Experience as an IT/System Admin - strong advantage
" Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions.
" A proactive, energetic, and go-getter mentality. Thrive in a multi-tasking environment.
" Extraordinary interpersonal skills as well as written / verbal communication skills in English
" Experience multitasking in a fast-paced high growth B2B software environment
" Results-oriented team player who demonstrates best in class customer service skills
" Working knowledge with Web Services (SOAP and REST APIs)
" Experience working with Databases (MsSQL, Oracle, MySQL)
" Scripting in Groovy a plus
High Tech, Software
Medium (50 - 150)