What you’ll be doing:
You are responsible for providing IT support to all company users as a member of the IT Team. You will have to identify and resolve end-user IT problems through problem determination, creativity, and troubleshooting. Requires demonstrated computer skills, handle service requests from company users, and assume direct responsibility for problem resolution either through own skills or through timely escalation. Analyze & resolve the user's problem at the first contact, via phone, remote session, and face-to-face interaction.
At least 2-3 years of experience in IT Support field (hi-tech and enterprise scale is an advantage)
Experience in laptop imaging, deployment, and troubleshooting
Knowledge in Microsoft systems – Windows 10 and Office 365.
Knowledge with Active Directory and Office 365
Knowledge and experience on Linux.
Knowledge and experience on Mac OS (Advantage)
Excellent troubleshooting skills in hardware and software issues
Knowledge in client networking (such as TCP-IP, DNS, DHCP)
Excellent communication skills.
Ability to prioritize urgent requests.
High human relations awareness.
Patient and kind – User service.
Self-motivated and self-directed – with the ability to take a task and run with it through completion
Have a good English level, speaking reading and writing - MUST.
Medium (50 - 150)