Job Description:
We are seeking a detail-oriented and highly technical professional to join our team at Ottopia as a Technical Integration and Support Engineer. In this role, you will provide hands-on tier 1 and tier 2 support to our customers, ensuring seamless integration and optimal performance of Ottopia's products with their software and hardware.
What would your day-to-day look like?
" Morning tasks focus on resolving support tickets with precision and collaborating with R&D to address complex issues. Strategic customer meetings dominate mid-morning, steering deployment discussions and troubleshooting to ensure operational efficiency.
" Weekly responsibilities include in-depth analysis of customer product interactions to improve user experience and update the knowledge base, enhancing proficiency and customer understanding.
" Monthly duties extend to managing new releases' deployment, covering planning, execution, and customer hardware testing. On-site installations at new customer locations are crucial for establishing relationships and seamless product integration.
Category:
Hardware
Job Qualifications:
" Bachelors degree; BS.c/BA in Computer Science or Electrical Engineering preferred.
" 3+ years experience in customer support and/or implementation.
" Strong networking and Linux-based device knowledge.
" Hands-on experience with hardware and software integration.
" Excellent interpersonal and communication skills in English.
" Experience with troubleshooting electronics and vehicle communication systems - a plus.
" Willingness to travel internationally for deployments and customer support.
Company Occupation:
High Tech
Company Size:
Small (0 - 50)